CANDELA LUX Policy.

Handmade Candle Disclaimer

All of our candles are carefully crafted by hand. Due to the nature of handmade products, no two candles will ever be identical. Variations in color, texture, size, or appearance are completely normal and add to the uniqueness of each piece.

Because we use natural beeswax and premium fragrance oils, subtle differences in color, fragrance strength, or surface texture may occur from candle to candle. These natural variations are a hallmark of handcrafted work and are not considered defects.

Safety & Liability

Each candle comes with care instructions that must be followed for safe use. Candela Lux is not responsible for any damage, injury, or incident resulting from misuse, negligence, or failure to follow these instructions. By purchasing our products, you agree to use them responsibly and at your own risk.

Shipping & Processing

Orders are processed in the order they are received. Standard processing and shipping time is 7–10 business days unless otherwise noted. Once shipped, Candela Lux is not responsible for postal delays, lost packages, or damages caused in transit.

Sales Tax Policy

Sales tax will be applied to all orders shipped within the state of Rhode Island, in accordance with local regulations. Orders shipped outside of Rhode Island will not incur sales tax at checkout. Customers are responsible for any duties, taxes, or fees that may be imposed by their state or country.

Returns & Exchanges

Because our candles are handmade, we do not accept returns or exchanges unless the product arrives damaged. If you receive a damaged item, please contact us within 3 days of delivery with photos of the issue so we can work toward a resolution.

Privacy Policy

Your privacy matters to us. Personal information provided during checkout (such as your name, address, and payment details) will only be used to process your order and will never be sold, shared, or misused.

Media Disclaimer

Candela Lux does not own or produce any music featured in our videos or posts on Facebook, Instagram, TikTok, or any other platforms. All rights to the music belong to their respective owners.